Motor Claim Process: Documents and Steps
⏱ 2 min read
In compulsory traffic insurance, the damaged party claims from the other driver’s insurer. Handled properly the process is quick; missing documents are the usual reason for delay.
Required documents
- Joint accident report or police accident report
- Copy of vehicle registration and driving licence
- Damage photographs
- Bank account details (IBAN)
- For company-owned vehicles: tax certificate and signature circular
Loss adjuster
The insurer appoints an adjuster who inspects the vehicle, itemises the repair and reports back. Repairing at a contracted garage reduces disputes about parts and labour.
Repair or cash settlement
Either the contracted garage is paid directly, or the assessed amount is transferred to you. With a cash settlement, remember that actual repair costs may exceed the assessment.
Diminished value
The not-at-fault party can claim for the drop in market value after repair. This is assessed separately, based on vehicle age, mileage and the extent of damage.
Frequently asked questions
How long does payment take?
With complete documents and a finished adjuster report, usually a few working weeks. Missing paperwork is the main delay.
How do I claim diminished value?
The not-at-fault party files a separate request with the at-fault party’s insurer; vehicle age, mileage and damage extent determine the amount.
Related pages
Insurance advice in Maslak and the surrounding area
“Motor Claim Process: Documents and Steps” is one of the questions we are asked most often by clients in Maslak, Seyrantepe and 4. Levent. Stop-start traffic on Büyükdere Avenue and the Maslak–Levent corridor produces frequent minor damage; we structure cover and claims around that reality.
Our office is based in Maslak, Istanbul. We meet clients within a short drive — Maslak, Seyrantepe and 4. Levent — or handle everything by phone, e-mail and WhatsApp, in Turkish and English. If you are searching on your phone for an insurance agency nearby, you can simply call +90 540 384 21 41 or see the related service page.
We compare policies from several insurers and explain the differences before you buy. Contact us or call +90 540 384 21 41.
