WHY AILENIZIN SIGORTACISI?
I started working in insurance on 1 May 1996 at Emek Hayat Sigorta and founded Boğaziçi Sigorta Acenteliği in December 1999. Since then we have worked professionally in life and non-life insurance, and in the private pension system since it was launched. Our customers are mainly individuals and families, and we also work with established businesses. Our aim is to keep earning our customers’ loyalty and to maintain a sustainable portfolio in every line of insurance, together with our business partners.
Since 2008 we have used customer management software developed specifically for our agency, which helps us follow up with every customer closely and respond quickly. I believe the most important issue in insurance is knowledge: a customer who is not properly informed may end up with the wrong policy and find out only when they need it. That is why we listen to our customers first and then build the solution that fits their needs.
Ekrem Deveci
FOR US, QUALITY ALWAYS MEANS:
Keeping our customers satisfied
Understanding our customers’ expectations well, meeting them in the best possible way and going beyond them where we can.
Respecting our work
Working carefully and efficiently, doing things right and always aiming to do better.
Supporting each other
Being a team that aims for — and achieves — accuracy in every product and service we provide.
Quality as a standard, not an option
Never compromising on quality in any of our processes and continually striving for excellence.
Responsibility towards our community
Doing our work with a sense of responsibility towards the community and the world we live in.
